In the light of the share price crash after their half-yearly drop in profits, this (via Morgan on the Good Gamery forum) is fascinating:
We are looking for someone to spend the next two years turning over every – and we mean every – stone to find opportunities for how we can improve the customer experience in our stores and recommend the ones that will work. We aren’t talking about incremental improvements; we want to completely re-imagine what it is like for people coming into our stores, engaging with and buying our wonderful miniatures.It's clear the one-man/woman stores aren't working. Certainly if ours is anything to go by, all it's doing is driving the people who want to play there to our club!
Oh, and if you're listening, GW? There's a whole pile of Historical intellectual property you're sitting on which someone I'm sure would pay a fair bit for, if you're strapped for cash. It sure isn't doing anyone any good where it is.